Refund Policy

Consumers who buy online generally have 14 days to withdraw without giving a reason. For digital content or a service that starts immediately, that right is lost or reduced only where the law permits and after the checkout obtains the required prior express request, consent, acknowledgement, and durable confirmation.

Unless those requirements were validly completed for your order, you may exercise the statutory withdrawal right within 14 days of the contract. Contact PURE with the Discord ID and Stripe receipt or checkout reference.

Contact us promptly for duplicate or unauthorised charges, an entitlement that was never delivered, or a material service defect. We will investigate and provide the refund, repair, replacement access, or other remedy required by applicable law.

A refund or successful payment dispute revokes the related Season grant or Annual membership. Cosmetic or supporter access obtained solely through that entitlement may stop being available.

Approved refunds are sent to the original payment method through Stripe. Bank processing time is outside PURE’s control. A Season purchase does not become refundable merely because the buyer later stops playing; Annual cancellation by itself stops the next renewal and does not automatically refund the current paid period.

Email info@purehax.eu before opening a dispute when possible, without giving up any legal right or card-network deadline.